TRANSPORT POLICY

TRANSPORT SCOPE:

https://saigontamtam.com.vn supports the transportation of goods throughout the territory of Vietnam, including the mainland and islands (including the Paracel and Spratly Islands).

For international orders, please contact the sales department for assistance.

DELIVERY METHODS:

We will deliver goods by road depending on the weight of the goods or by mutual agreement. However, the following transportation methods are available:

  • Delivery via domestic express delivery company: Giaohangtietkiem
  • Delivery by truck
  • Our company delivers by itself

PAYMENT METHODS:

  • Cash on delivery (COD): You will receive an invoice when receiving the goods and make payment successfully via email.
  • Payment by card via VNPay payment gateway: You will receive transaction information through VNPay gateway by email registered with the Bank. And you will receive the invoice of https://saigontamtam.com.vn via email registered on our website.

SHIPPING FEES:

  • Delivery fees will be displayed for your confirmation, corresponding to each region and weight of the ordered goods.

ORDER PROCESSING TIME:

For cases where the order has complete information about the recipient, delivery address, and payment method, we will not contact to confirm the order.

We only confirm orders that are incomplete or have inaccurate information that needs to be confirmed again.

Order through website https://saigontamtam.com.vn

  • Orders placed from 2:00 pm the day before – 2:00 pm today will be processed and delivered to the shipping company today.
  • Orders placed after 10:00 am on Saturday and Sunday will be processed and delivered to the shipping company on Monday.

Order by email info@saigontamtam.com.vn

  • Orders placed from 2:00 pm the day before – 2:00 pm today will be processed and delivered to the shipping company today.
  • Orders placed after 10:00 am on Saturday and Sunday will be processed and delivered to the shipping company on Monday.

Directly call the hotline

  • We will notify and make specific agreements with customers as soon as we receive the call.

Order through e-commerce platform

  • Regulations will be processed according to the regulations of the platform, we will package as soon as possible so that the goods can reach you as soon as possible.

DELIVERY TIME

https://saigontamtam.com.vn provides daily delivery services within the ordered time frame for regular orders. Urgent orders will be delivered within 2 working hours.

  • Delivery time in Ho Chi Minh City is 2-3 days (from the date of order).
  • Other areas may take 2-7 days.

Delivery time may be subject to agreement between the customer and https://saigontamtam.com.vn.

Delivery time may be affected by weather, holidays, Tet, force majeure events without prior notice. We apologize for any inconvenience caused.

INVOICE

Saigon Tam Tam is responsible for issuing retail invoices for all orders shipped through express delivery companies and other forms of transportation.

If you need to issue a VAT invoice, please provide complete invoice information in the order or within 24 hours of receiving the goods for support.

PRODUCT INSPECTION POLICY

Orders are inspected for quantity, quality and appearance upon receipt. Products cannot be tested.

While inspecting the goods, please take a 6-sided video of the package, shipping label, and the entire process of inspecting the goods.

If the order is missing, damaged, or of unsatisfactory quality, Saigon Tam Tam will compensate the customer based on the value of the order or exchange for a new product according to the customer’s needs. Any costs incurred due to Saigon Tam Tam’s fault will be borne by the company, and the customer will not be responsible for any costs.